Frequently Asked Questions

Simplify online school uniform shopping with our helpful FAQs.

Where can I find the right size uniform for my child?

Answer: We provide a detailed size guide with measurements for each item on our website. We encourage you to measure your child before placing an order to ensure a comfortable fit. If you're still unsure, our customer service team is happy to assist via phone or email.

What is the return policy if the uniform doesn't fit?

Answer: You can return any unworn items within 14 days of receipt for a full refund of the product price or exchange. Please ensure the items are in their original condition, with tags attached. Visit our 'Returns & Exchanges' page for step-by-step instructions.

Can I change or cancel my order after it has been placed?

Answer: Orders can be modified or cancelled within 48 hours of placement. Please contact our customer service at info@legacyearlycollege.store immediately to request changes. After 48 hours, the order will be processed, and changes may not be possible.

How long will it take to receive the uniforms?
Answer: Typically, orders are processed within 2-3 business days, and shipping takes 3-5 business days. You will receive a tracking number once your order has shipped.

How can I track the status of my order?

Answer: Once your order is shipped, you'll receive a tracking number via email. You can use this number on our website to check the current status of your delivery.

What payment methods do you accept?
Answer: We accept all major credit cards, PayPal, and other digital wallets. All payments are securely processed through our encrypted payment gateway.

What should I do if my delivered uniforms have a defect?

Answer: We strive for quality in all our products, but if you receive a defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no extra cost to you.

How do I contact customer service if I have a question or issue with my order?
Answer: Our customer service team is available via email, phone, and live chat. All contact details are listed on our 'Contact Us' page. We're here to help with any questions or concerns you may have!